REFUND POLICY

We want you to love your purchase. If something is wrong, we’re here to help.

​

1. No Returns on Opened or Used Products

Because fragrance is personal and cannot be restocked once opened, we do not offer refunds or exchanges on:

• Opened products

• Used products

• Items you simply don’t like

We strongly encourage ordering sample sizes before purchasing a full-size product.

2. Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will happily replace or refund items that are:

• Broken

• Faulty

• Leaking

• Incorrectly packed

• Missing from the order

What we need from you:

• Order number

• Clear photos of the damage or issue

Once approved, we’ll arrange a replacement or full refund.

3. Lost or Damaged Parcels in Transit

If your parcel goes missing or arrives damaged, notify us within 7 days.
We will file a claim with the courier and arrange a reshipment or refund where applicable.