EXPLORE OUR STORE FAQ

Q: What makes your fragrances different?
A: Each scent is hand‑blotted in small batches using high‑quality essential oils and fine fragrance oils, ensuring a long‑lasting aroma and a unique character.

Q: Can I return a diffuser or perfume if I don’t like the scent?
A: We only accept returns for defective items. However, we offer sample sizes so you can try a scent before committing to a full size.

Q: Do you ship to rural areas?
A: Yes. Standard domestic shipping covers all South African postal codes. Delivery may take an extra 1‑2 days for

    remote locations.

Q: How do I track my order?
A: A tracking link is sent to your email once the parcel is dispatched. You can also log into your account on our

      website to view the status.

Q: What payment methods do you accept?
A: Credit/Debit cards, PayFast (instant EFT), and PayPal (where available).

Q: My order is delayed. What should I do?
A: Allow up to 5 business days for standard delivery. If you haven’t received a tracking update after that, contact us with your order number and we’ll investigate.

Q: Do you offer gift wrapping?
A: Yes – we provide a complimentary gift wrap for orders over ZAR 300. Add a note at checkout.

Q: How can I contact customer service?
A: Email regosithole1@gmail.com or call +27 826908843 during business hours (Mon‑Fri 9 am‑5 pm).