We want you to love your purchase. If something is wrong, we’re here to help.

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1. No Returns on Opened or Used Products

Because fragrance is personal and cannot be restocked once opened, we do not offer refunds or exchanges on:

• Opened products

• Used products

• Items you simply don’t like

We strongly encourage ordering sample sizes before purchasing a full-size product.

2. Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will happily replace or refund items that are:

• Broken

• Faulty

• Leaking

• Incorrectly packed

• Missing from the order

What we need from you:

• Order number

• Clear photos of the damage or issue

Once approved, we’ll arrange a replacement or full refund.

3. Lost or Damaged Parcels in Transit

If your parcel goes missing or arrives damaged, notify us within 7 days. We will file a claim with the courier and arrange a reshipment or refund where applicable.

We aim to make your delivery fast, reliable, and stress-free. Please read our shipping guidelines below before placing your order.

1. Domestic Shipping (South Africa)

Express Courier Delivery

• Rate: ZAR 120

• Delivery Time: 1–2 business days (main areas)

• Remote Areas: May require an additional 1–2 business days

We deliver throughout South Africa, including townships, rural, and outlying areas.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays are processed on the next business day.

• Once your order is packed and handed to the courier, you will receive a dispatch notification with tracking details.

3. Tracking Your Order

You will receive a tracking number via email as soon as your parcel leaves our warehouse.You can track your order:

• Using the courier tracking link provided

• Through your account on our website (if applicable)

4. Delivery Issues

Delayed Delivery

Delivery may be delayed due to:

• Public holidays

• Severe weather

• Courier backlogs

• Remote delivery locations

If you have not received a tracking update within 5 business days, please contact us with your order number and we’ll investigate.

5. Lost or Stolen Packages

If your parcel is marked as delivered but you have not received it:

• Please check with household members, security, or reception first.

• If still missing, contact us immediately so we can assist with a courier investigation.

39 Things is not responsible for:

• Parcels delivered to an incorrect address provided by the customer

• Parcels stolen after confirmed delivery

6. Damaged Packages

If your parcel arrives damaged:

• Notify us within 7 days

• Provide your order number and clear photos of the damage

If approved, we will replace or refund the affected items.

7. Incorrect Delivery Information

Please ensure that:

• Your delivery address is correct

• Your contact number is active for courier communication

Incorrect or incomplete addresses may cause delays or failed deliveries.

8. Shipping During Promotions or Peak Seasons

During high-volume periods (e.g., Black Friday, holidays), dispatch and delivery may take slightly longer. We appreciate your patience.